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  • About Us - Cloudriven
    believe that meaningful work creates better customer experiences when your employees feel that their work is valuable and important the customer will get better service Satisfied Customers and Users Over 70 organizations and 18 000 users use our services on a daily basis Almost 90 of our customers and users would recommend us to their colleagues Key Figures Revenue approximately 2 million 2015 and 14 employees Management owns 80 of the company Experience and Competence We re Microsoft Gold Partner in Application Development Our key personnel have over 10 years of experience in designing and developing digital business solutions Our team spirit is great and I get to choose my work based on what I feel is meaningful Anna Cajanus Consultant Success Is All About People Efficient business processes are important for the success of a company but even more important are the people who should be acting according to those processes A huge management challenge is how to connect the people to the business process Business strategies are always connected to people s behaviors and strategy management is also people management Whatever big changes your company is planning to do you ll likely be involved with managing the way

    Original URL path: http://www.cloudriven.fi/en/about-us/#wpcf7-f53042-o1 (2016-04-29)
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  • Carolina Robles-Lehtola, Author at Cloudriven
    and Mexico Can You Guess the Winner 02 12 2015 0 Comments in Blog by Carolina Robles Lehtola It s my third day as an intern at Cloudriven and as one of my creative tasks I got the opportunity to write my opinion about customer experience Since I left my start up back home in Mexico I have missed the start up feeling of working with inspiring people in relaxed

    Original URL path: http://www.cloudriven.fi/en/author/carolina-robles-lehtola/ (2016-04-29)
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  • advent calendar Archives - Cloudriven
    When the workers arrived the ones who had been hired at five in the afternoon were given a full day s pay The workers who had been hired first thought they would be given more than the others But when they were given the same they began complaining to the owner of the vineyard They said The ones who were hired last worked for only one hour But you paid them the same that you did us And we worked in the hot sun all day long The owner answered one of them Friend I didn t cheat you I paid you exactly what we agreed on Take your money now and go What business is it of yours if I want to pay them the same that I paid you Don t I have the right to do what I want with my own money Why should you be jealous if I want to be generous Contemporary American English Version American Bible Society The workers who had been sweating the whole day were rightfully upset The pay was of course unjust for those who had done most of the work and as a compensation system it would most definitely not be encouraging However the focus of the story is not in justness but in mercy Mercy is what leads us to gamification because usually when implementing gamification we try to be as fair as we can This approach is justifiable if we are building a competition of some sort to motivate people Yet gamification isn t always about competition Gamification as such does not aim for giving just rewards but it s a practical way to motivate people to perform desired actions In the above story everyone was working which is an excellent accomplishment as such If gamification is implemented well it encourages many people to act But excellent implementation of gamification encourages all to take action Not everyone is motivated by competition and many can be intimidated if they need to compare their own performance with others The most important thing in this case is to accept the individual as he is and encourage him to pursue goals that suit him best In the workplace we usually give recognition for successful performance The value of the reward is defined in relation to the profits the company gets from work performances the reward is never more valuable than the profit or otherwise the rewarding system would not make much sense We ve adopted this approach because the resources for rewarding are limited and the amount of resources usually depends on the profits made possible by work performance However gamification isn t just about money and profits and sharing the wealth with the players There are other resources that can be used to motivate besides cold hard cash The amount of these resources varies but in some cases they are limitless One of these resources is simply positive feedback Gratitude never involves taking something away from someone else A thank you doesn t cost anything for the giver but it is still very valuable for the receiver and will boost her motivation If we have an infinite resource of gratitude what could stop us from being as merciful and encouraging as the man in the story Gamification is all about giving a man the thing he needs to perform the right actions Not just the thing he deserves based on the results A well gamified workplace is employee s heaven The writer is in charge of Cloudriven s consulting services in gamification training and competency development and in addition to engineering he has studied theology Read more about Juhani s thoughts on gamification from his Gamify blog Make Team Management Easier With SharePoint Team Sites 17 12 2014 0 Comments in Blog by Anu Nevalainen I m a member of the Board of the Helsinki Metropolitan Area Animal Protection Association which is the second largest member association of the National Animal Protection Association of Finland There s a huge amount of tasks and responsibilities both big and small a Board member has to deal with In order to stay organized and remember all the tasks at hand we need loads of files practices lists and a shared place for all the information In a volunteer based non profit it s not possible to demand as strong and time consuming commitment from the chairperson as would be the case in paid work I already revealed in my earlier blog post that we re now using SharePoint team sites to make our work easier and remove some of the management burden Thanks to donation from Microsoft we can even use SharePoint for free In her blog post Anna told about her experiences in leading volunteers I will now give a few concrete examples of how SharePoint team sites can benefit your association Our team site has a SharePoint library where we keep all our Board agendas meeting minutes and possible attachments The files of a certain meeting are easy and fast to find as every single file contains the meeting date and the participants as metadata We also have a calendar in our team site and we use it to save all our events Earlier the events we participated in were only mentioned in the Board s meeting minutes Now all the events are listed in one place and the calendar fields tell us who was in charge of the event and which volunteers were there to help out Our webmaster can always pick up the most interesting events and publish them on our website It s now much easier to report your actions and compared to our old way of work the improvement is significant The task list helps me to remember my current tasks as I log in to the team site I can instantly check what I should do and when the deadline is We update the task list during Board meetings and whenever something urgent comes up Earlier

    Original URL path: http://www.cloudriven.fi/en/tag/advent-calendar/ (2016-04-29)
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  • customer experience Archives - Cloudriven
    to the biggest companies in Finland As you can imagine I have had so many cultural shocks Finland being so different from Mexico and one of the major ones along with the weather is customer service This may sound a little dramatic but sometimes it has made me feel myself less important And for me as an entrepreneur disrespecting your customers is one of the biggest mistakes a company can make Always make your client feel she is important It s something so easy and yet so crucial And for me as a normal person who is used to good customer service I always prefer companies that show respect to their customers with good customer service Start up entrepreneur and sales and marketing specialist Carolina Robles Lehtola moved to Finland a couple of years ago from Mexico where she was born and raised Related to her Finnish language studies she s doing a two week internship at Cloudriven Stress Free Christmas Mission Impossible 15 12 2014 0 Comments in Blog by Belinda Gerdt Christmas is right around the corner and the tasks on the to do list keep on piling up both at home and in the office The windows in the advent calendar are running out which will cause panic even for the most experienced Christmas enthusiasts How can I do all this on time Christmas preparations are more or less like a giant puzzle even if you plan to spend the Holidays on the road For the consumer business Christmas seems to come by surprise as well The long lines and slow customer service astonish us year after year The very idea of Christmas shopping in a winter jacket will make you sweat That s why many people have started to use e commerce for all their Holiday shopping needs That s not always good news for the Christmas Shopping Survey in Finnish published by the Finnish Commerce Federation For instance only three out of ten of the most popular fashion online stores increase the revenue of Finnish companies everything else flows into the pockets of foreign businesses According to the Finnish consumers foreign e commerce companies offer not only better selection of items but also better customer experience One could simply state that customer satisfaction is being born as a result of the interaction between the customer and the company Customer experience is the end result of the entire value chain the customer has to go through when she is doing business with the company The value chain has changed it no longer is the same as it used to be during the Industrial Age when manufacturing logistics and distribution were the most crucial processes We ve made a transition to the service economy where the consumers demand personal and customized service Have the value adding processes changed to meet the needs of the customer In many cases they haven t changed enough When it comes to customer experience we get stuck too often in the dilemma

    Original URL path: http://www.cloudriven.fi/en/tag/customer-experience/ (2016-04-29)
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  • Learning Culture Is Built Together with Clients and Employees - Cloudriven
    environment isn t necessarily in his own head On the other hand the employees are also responsible for the building of the shared future if this chance has been given to them Goals and visions that have been built together will most likely meet the market demand and customer needs better than plans that just the CEO or a small closed group has come up with Learning Culture Requires Trust If a company wants to put the customer at the center and make continuous improvement possible the company should build a strong learning culture In an ideal situation the learning culture allows the organization to become self guided and the organization will automatically fix its course towards the shared goals This can only happen if the organization s employees share the same mindset communication is active knowledge is being shared and trust is being built which makes all the aforementioned things possible The values that support the birth of the learning culture are created by leading by example and sharing positive experiences Trust in the organization is a requirement in order to create this kind of culture If the employees can t have their say on decision making or their publicly expressed views lead to negative feedback trust naturally grows weaker and knowledge sharing and participation decreases However changing culture and modifying the values that support the culture is difficult It s hard to tap into the values as behavior is the consequence of the way individuals and networks work Both employees and leaders personal values have to change to some extent which demands strong self knowledge and self leadership at all levels of the organization You ve got to be able to adjust your own values to meet with the values of the organization Change will not happen if

    Original URL path: http://www.cloudriven.fi/en/blog/learning-culture-built-together-clients-employees/ (2016-04-29)
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  • Stress-Free Christmas – Mission Impossible? - Cloudriven
    and customized service Have the value adding processes changed to meet the needs of the customer In many cases they haven t changed enough When it comes to customer experience we get stuck too often in the dilemma of service Is the service we provide good or bad How and where should we offer our services Customer experience should be analyzed more broadly Different customers appreciate different things For some of us self service is the most convenient way to be served as for others it may be a showstopper Some customers expect personal contact yet most take the process as far as they can online by themselves The amount of data increases all the time and now we have to be able to analyze it and make an effort to create customer understanding All the various service channels should be integrated as one The consumer can make swift transitions between different units and service channels but unfortunately the same rarely applies to service tickets and customer information When the right foot doesn t know what the left is doing things will go terribly wrong In commerce we need to integrate the brick and mortar business with e commerce as well as digitalize the traditional brick and mortar service We re just taking our first steps on this path Consumers want to be served wherever they are Reactive customer service is no longer enough if the customer has a problem Proactive listening is needed The company should be able to predict customer intentions and think a few steps ahead Besides the phone various other service channels are needed Over 90 of all customer service in Finland is still done by phone However over 65 of Finnish customers would like to get service in digital channels Gartner 2014 Everyone is in

    Original URL path: http://www.cloudriven.fi/en/blog/stress-free-christmas-mission-impossible/ (2016-04-29)
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  • Make Team Management Easier With SharePoint Team Sites - Cloudriven
    always pick up the most interesting events and publish them on our website It s now much easier to report your actions and compared to our old way of work the improvement is significant The task list helps me to remember my current tasks as I log in to the team site I can instantly check what I should do and when the deadline is We update the task list during Board meetings and whenever something urgent comes up Earlier we might have just forgotten to finish certain smaller tasks if the person responsible didn t remember to do the task The task list makes management and the work of the chairperson a lot easier when you can share the responsibilities and you don t have too many balls in the air at the same time Work becomes more autonomous and the chairperson doesn t have to remind of pending tasks all the time The Excel spreadsheet listing all our volunteer animal care shelters was transformed into a SharePoint list and the column headings became the metadata fields We re now able to use filters to find the currently active shelters if the shelter is passive for a certain time period the family is on holiday for instance we can input this information to the list as well This way we don t have to bother the volunteers with additional inquiries because the filtered views in SharePoint handle all automatically There s also a list for all the homeless animals we take care of what animal is it who the contact person is when the animal was handed over to us which animal shelter the animal is now at what veterinary treatments have been taken so far and where we found new home for the animal When we are writing

    Original URL path: http://www.cloudriven.fi/en/blog/make-team-management-easier-sharepoint-team-sites/ (2016-04-29)
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  • Gamification – Soft Way to Manage Change - Cloudriven
    want to encourage all you leaders out there your employees are not that different or more stubborn than the rest of us Resistance to change is completely normal and typical for us humans On the one hand the members of the work community try to defend themselves and on the other hand they try to protect their community together It doesn t really matter whether the employees are juniors or seniors the challenge is always the same how to change procedures and thinking as painlessly and easy as possible All new habits and procedures are not that easy to digest and success depends largely on how things are communicated Sometimes organizations use traditional means like sanctions and rewards to drive change but promising big bonuses or threatening with layoffs rarely change people s behavior for better in the long run When the promises and threats are no longer valid the effect will fade off and people will adopt their old behavior patterns In addition people s tolerance will increase with time so in the future small rewards and sanctions won t be enough anymore in order to make an effect the size of the rewards and the severity of the sanctions have to be increased What was enough yesterday will not suffice tomorrow But there are some organizations that take into account their employees motivators in change management Gamification is a soft way to guide people to the desired direction When game elements are used in change management it s possible to tap into people s intrinsic motivation For each of us meaningful work means different things By taking into account the intrinsic motivation what really drives people you can lead the change and lead your employees to the new direction You might also like This Is How You Should

    Original URL path: http://www.cloudriven.fi/en/blog/gamification-soft-way-manage-change/ (2016-04-29)
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