Use the app to find T-mobile store hours straight from the palm of your hand! Below is an update on our ongoing efforts. Back To Top. Taking Care of Our Customers We want our customers to feel comfortable in our stores so they can come in and get help to stay connected. To ensure that it continues to perform for all of our customers, even under anticipated times with heavier traffic, we have Network Operations Centers that operate 24 hours a day, seven days a week to monitor our network traffic, including calls to , and a widespread technician workforce that is able to rapidly respond to any issues. As more and more Americans brace for the possible health and economic fallouts from the current COVID outbreak, scammers are proving themselves to be another rising threat, harnessing the fear and uncertainty many of us feel day to day on a growing basis. Facebook 0. Network and Connectivity Update T-Mobile continues to see shifts in the way people are using the network to keep working, learning and connecting with others during this challenging time.